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Telephony, Computer Telephony Integration, Fax

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Technical Knowledge Bases


| Computer Telephony Integration | Fax | Internet Phone | Internet Telephony | Telecommunications | Telephony | Unified Messaging |

 Communications Solutions Europe 2000
 30th October 2000 - 2nd November 2000, Olympia, London, UK

Europe's Leading Event for Customer Contact, Call Centre and integrated Communications Solutions for the Enterprise.


Computer Telephony Integration
 Call Center Related Resources on the Internet (Pipkins, Inc)
  A range of links for those involved in the setting up and managing of call centers and help desks
 Compinfo Directory: Voice and Speech Technologies
 Computer Telephony Forum Japan (CTFJ)
 Computer Telephony Integration (ITU)
 Computer Telephony Magazine - Products Guide
 Computer Telephony.com
  This is a comprehensive online resource for all CT product information, advice, articles, events, news and demos.
 Learn about Computer Telephony (Dialogic)
  "In simplest terms, computer telephony is the technique of coordinating the actions of telephone and computer systems. This technology has existed in commercial form since the mid-1980s, but it has been exploited only in a few niche markets -- particularly in large call centers, where call volumes easily justified the cost of complex custom-built systems. But in the 1990s, several factors have combined to significantly simplify computer-telephone systems and increase the marketplace's interest in computer telephony. International standards for interconnecting telephone and computer systems have been defined, notably the Computer-Supported Telephony Application (CSTA) call modeling and protocol standards from ECMA. Mass-market application programming interface (API) specifications have been heavily promoted by major market players such as Microsoft and Novell, and are gaining rapid acceptance. Voice processing technologies have advanced steadily, providing advanced features and high port densities at attractive prices. Public networks are offering more and more services which enable computer-telephone applications, such as Calling Line ID. And most important, the world economy is doing business over the telephone at an increasing rate, prompting business organizations to look for ways to make this process more efficient and economical."
 MIT Research Program on Communications Policy (MIT)
  The Research Program on Communications Policy was established at the MIT Center for Technology, Policy and Industrial Development with the objectives of (1) Studying technical, economic, and policy challenges to open interfaces for scalable digital systems and broadband networks; (2) Facilitating cross-industry, cross-government agency, and cross-academic discipline dialogue on such issues; (3) Disseminating the results of these activities
 Teleconnect Magazine - Buyers Guide
 TMCnet: Your Online Resource For CTI, Internet Telephony, And Call Center Solutions
Fax
 comp.dcom.fax FAQ
 FAQ Fax Servers (Davidson Consulting)
  Fax servers are shared fax resources installed on LAN and multi-user computer networks. They typically are installed on a gateway PC or file server and they enable network users to (1) Have computer files transmitted as faxes to any fax machine or device in the world; (2) Receive faxes from any fax machine or device in the world at the fax server (where the fax phone call terminates) either for automatic print-out or to be routed via some mechanism to fax or universal-message mailboxes associated with each individual end user (or department or workgroup) on the LAN. Faxes are received as faxes -- image files! -- not as computer-editable alphanumerics
 FAQ: How can I send a fax from the Internet? (Kevin Savetz)
  There are many services that will let you use the Internet to send a fax. Some are free while others are pay services. Most services require that you can send and receive electronic mail, or that you have Web access. Some require that you install special software on your computer (these are listed in the "Faxing from the Desktop" section.) Other Internet services that are available include conversion of incoming faxes to e-mail. That is, when you receive a fax at a special number, the fax is scanned and sent to your e-mail address. Other commercial services include bulk faxing, and web page form input to fax.
 Fax Glossary (Faximum Software)
 Newsgroup:comp.dcom.fax
 Terms and definitions - Faxing (PC Webopedia)
  See this page for definition of these terms: digitize, fax, fax machine, fax modem, Group 3 protocol, Group 4 protocol, MFP, optical scanner, telecopy
 Windows NT Fax Solutions (Walter S. Arnold)
  "This is a complete listing of FAX solutions for Windows NT. All Fax solutions are organized by category. Use the search/selector tool to find the fax products that meet to your needs."
 The World-Wide Web Virtual Library: Facsimile (Fax)
  The Facsimile SubSection of the World-Wide Virtual Library is a central repository of Internet resources related to facsimile communications.
Internet Phone
 InterActive Internet Telephony Directory (InterActive Inc)
  "Voice on the 'net is becoming a large an industry as your long-distance service used to be! Here is a directory to help you choose the software and services best suited to your needs."
 Internet Telephony - Resources and Interesting Links (MIT Internet Telephony Consortium)
  Covers software, DSP/Speech resources, research, networking and protocols, standards, etc.
 MIT Internet Telephony Consortium (MIT)
  Consortium participants work together to understand and shape future technologies, industry and market structures, and regulatory policies worldwide. Ultimately, the goal of participants is to enable the growth of new forms of multimedia communication that span the Internet and telecommunications infrastructures.
Internet Telephony
 Terms and definitions - Internet Telephony (PC Webopedia)
  See this page for definition of these terms: CoolTalk, Internet Phone, Internet telephony, IP faxing, MGCP
 Voice Over IP Buyers' Guide (Communications News)
Telecommunications
 GTE Laboratories (Telecommunications) - Technical Publications
 How Telecommunications Systems Are Transforming Urban Spaces (Taub Urban Research Center, NYU)
  The growing use of telecommunications systems is doing far more than influence where people work and live, but is actually changing the character of activities that occur in the home, office, and automobile.
 Index of Telecommunications Information Sources (Information Gatekeepers Group)
 Telecom - Information Resources (ITU)
 Telecom - Operators (ITU)
 Telecom Internet Resources (Prof. Jeffrey K. MacKie-Mason)
  This document contains references to information sources relating to the technical, economic, public policy, and social aspects of telecommunications. All forms of telecommunication, including, voice, data, video, wired, wireless, cable TV, and satellite, are included. The intent is to provide "high-level" pointers to other WWW servers, with a brief description of the type of information.
 Telecom Operating Companies (Prof. Jeffery MacKie-Mason)
 Telecommunications and Information resources on the Internet (National Telecommunications and Information Administration)
  The National Telecommunications and Information Administration (NTIA), an agency of the U.S. Department of Commerce, is the Executive Branch's principal voice on domestic and international telecommunications and information technology issues. NTIA works to spur innovation, encourage competition, help create jobs and provide consumers with more choices and better quality telecommunications products and services at lower prices.
 Telecommunications Glossary (Quintessent Communications, Inc.)
 Telecommunications Industry Association (TIA)
  TIA is a full-service national trade organization with membership of 1000 large and small companies that provide communications and information technology products, materials, systems, distribution services and professional services in the United States and around the world. The association's member companies manufacture or supply virtually all of the products used in global communication networks. TIA represents the telecommunications industry with its subsidiary, the MultiMedia Telecommunications Association (MMTA), in conjunction with the Electronic Industries Alliance (EIA).
 Telecommunications Resources on the Internet
 Telecoms Virtual Library (Hilary Bailey)
 TelekomNet: Everything Telecommunications - Everything Networking
 Terms and definitions - Telecommunications (PC Webopedia)
  See this page for definition of these terms: ADSL, ANI, auto-redial, B-channel, Cat-5, cell, cellular, centrex, CLEC, CSU/DSU, CTI, dark fiber, DSVD, DTMF, E1, G.lite, HFC, IDSL, Internet telephony, IP faxing, LATA, PBX, POTS, PSTN, RJ-11, SS7, T-1 carrier, T-3 carrier, TDR, telecommunications, telematics, telephony, TSAPI, VDSL, VOP
 TMA's Public Library
  These links to the Telecomms and Information industry are from the UK's TMA (Telecommunications Managers' Association)
 Virtual Institute of Information
  An on-line research facility for independent research in telecommunications and mass media.
 Web ProForums (International Engineering Consortium)
  Web ProForums are tutorials on the most current technologies in the communications and information industry. Each tutorial is objective, comprehensive, easy to understand, and designed to be completed in one hour.
Telephony
 Directory of International carriers and cable companies (Intertec Publishing Corp.)
 Technology Fare (Teledotcom (CMP))
Unified Messaging
 Unified Messaging Consortium
  "The Unified Messaging Consortium is a market research and think tank focusing on unified messaging. From our studies, we understand users' needs and desires. With this information, we apprise our clients and subscribers of the success factors for their services and products. We aid in services definition, product plans, market awareness, and long term strategies. We work with industry associations and standards bodies injecting users' requirements into the standards process."

 

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19 October, 2000
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Optical Network Summit (La Quinta, CA, United States; 19 Oct 2000 to 21 Oct 2000
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DSLcon 2000 Europe (Copenhagen, Denmark; 30 Oct 2000 to 2 Nov 2000
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