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Since 1994, BugNet has delivered leading-edge information on PC software bugs, alerting readers to glitches, analyzing software trends, and compiling the industry's most comprehensive database of computer bug fixes.
"Experts Exchange has pioneered the IT knowledge sharing community market place since 1996, enabling its members to quickly find specific solutions to their specific questions. Through its community, Experts Exchange developed an open market place where experts compete and collaborate with each other in the process of answering questions"
The purpose of the section is to answer questions and provide resources that will encourage support professionals across the world to learn from each other's experiences.
The University of New Hampshire's InterOperability Lab (IOL) is involved in research and development work, but is mainly used by the vendor community to verify the interoperability of their products. This is done through independent consortiums within the IOL. Current consortiums are: 1394, ADSL, ATM, Bridge Functions, Fast Ethernet, FDDI, Fibre Channel, Gigabit Ethernet, IP/Routing, Token Ring and Wireless.
Sykes AnswerTeam provides some answers to support questions arising from products from some of the world's leading software and hardware manufacturers.
An extensive collection of support resources. Techadvice.com is a web site with a mixture of PC related information. The older section is text based and has Company information along with products made by each company. Separate sections concentrate on issues with the Windows operating system and applications. The newer section is database driven and presents product descriptions, places to buy products and support related information as selected by the user
The Technical Support Alliance Network (TSANet) is the largest alliance of world-class computer product providers. TSANet's purpose is to provide its members with access to other vendors' technical support information and organization on a priority basis where mutual multivendor problems exist. TSANet maintains a database of the names of people authorized to call other members. Once cleared, the caller gets quick access to someone in the other organization who can solve the problem. According to TSANet Director Dennis Smeltzer, "This service means that the mutual customer will not be finger-pointed and has to make only one call. The whole thing is really geared to solve mutual multivendor customer problems. TSANet was founded on a quid-pro-quo basis, meaning that members must both take and receive by participating in the alliance."
"The Universal Thread is a technical support engine having many forums serving different software and technologies like Visual FoxPro, Visual Basic, SQL Server, Publishing, Windows, Internet Information Server and more. It contains threaded messages, customized sessions, folders, customized accounts, search engines, reports, live conferences, private messages, profiles, available positions, independent consultants, companies consulting, training, books, software, user groups, conferences, FAQs, files, etc"
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