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E-mail is central to most groupware systems as it can be used to exchange text messages and data files. E-mail management systems help to organise mail by sorting different topics into folders and linking e-mails and subsequent replies into a thread for convenient access. They are also concerned with the security of email.
"In a matter of a few short years, email has displaced traditional corporate communication systems-including postal services, couriers, faxes, and to a lesser extent, telephones-and has suddenly become an integral part of daily business operations. However, the power of email as a business tool is compromised by a lack of centralized administration and record management inherent to traditional communications systems. And because attachments can be included with messages, email is vulnerable to virus attacks-attacks that can cripple an entire organization for hours or even days and the threat of potential crashes is now a major concern. While virus scan tools and alert users may help limit the spread of viruses, even one infected user can cause an enterprise-wide shutdown as IT staff race to prevent further propagation. This Technology Guide looks at the issues introduced by the pervasiveness of email and the current methods used to manage email messages together with guidelines for email improvement."
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